Refund policy

Returns & Exchanges

Our full policy, including how to start an exchange or return, is at https://spicywear.com/pages/returns-exchanges

Your first U.S. order: Our Fit Promise. Any size or style issue with underwear, opened or not: exchange for a new size or style (we ship the exchange free), or get store credit for what you paid plus $10 store credit for your next order. One per customer and household.

Later U.S. orders. Still sealed: exchange or full store credit. Tried on or worn: 50% store credit.

Bras and bralettes. Try them on at home. Send them back unworn and unwashed, with tags on, within 30 days of delivery for an exchange or full store credit.

International orders. Still sealed: full store credit. Fit issue on your first order: keep it, plus 50% store credit, once per customer.

Timing. Mail your return with tracking within 30 days of delivery (holiday orders placed Nov 15–Dec 24: until Jan 15). Sending it back is simple: any envelope works, and USPS usually costs just a few dollars. Store credit equals the item price; shipping, Shipping Protection and taxes stay with the original order.

Shipping Protection. If a protected package is lost, stolen or arrives damaged, we’ll send a free replacement. If the item is sold out, you’ll get store credit for it.

Refunds go to your original payment method when you cancel before your order ships, when a package can’t be delivered and comes back to us and you choose a refund, when your order qualifies under our Fast Shipping Guarantee, or when the law gives you a right to cancel.

EU, EEA & UK customers have a 14-day legal right to cancel, explained in full on our Returns & Exchanges page, and can choose it instead of store credit.

Damaged, faulty or wrong items: email a photo within 30 days of delivery for a free replacement. Defects are covered for 90 days.

Questions? Email customerservice@spicywear.com. We reply within 1 business day.