Refund policy

RETURNS & REFUNDS

We want you living in your Spicy Wear. But if something isn't your vibe, we've got you — here's exactly how it works.

The basics (United States & most countries)

You've got 30 days from delivery to send back items that are new, unworn, unwashed, and in original condition with all tags and packaging.

Final sale: for hygiene reasons, underwear bottoms and bikini bottoms can't be returned or exchanged. (We know you get it.)

Start your return by emailing customerservice@spicywear.com with your order number. We'll confirm the return address and next steps. Once we've got your package and checked it over, we'll email you — and on approval we'll issue Spicy Wear store credit for your purchase amount or send you a new piece.

Refunds for issues: report anything that might need a refund within 20 days (US) or 50 days (international) to customerservice@spicywear.com. If an item arrives damaged, we'll make it right.

Return shipping: you cover return shipping, and shipping costs aren't refundable. Shipping something over $75? Use a tracked service or insurance — we can't guarantee receipt of returns.

Heads up: double-check your shipping details at checkout. If the wrong address is entered and the order is delivered, we can't issue a refund or store credit.

EU, EEA & UK customers — your Right of Withdrawal

Shopping from the EU, EEA (incl. Iceland, Liechtenstein, Norway) or the UK? You have extra legal rights and we honor them in full — these override the terms above.

  • 14-day cooling-off: you can cancel for any reason within 14 days of receiving your order (or the last item of it). You can cancel any time after ordering, even before it arrives.
  • How to cancel: email customerservice@spicywear.com or use our model withdrawal form (linked at the end of this policy).
  • Everything's eligible — including bottoms. Our items aren't currently sold with a hygiene seal, so the hygiene exemption doesn't apply and all items can be returned under this right.
  • Refunds: we refund everything you paid, including standard outbound shipping, to your original payment method within 14 days of your notice. (We may wait until we receive the item back, or you show proof you've sent it.)
  • Return shipping is on you.
  • You can try items on as you would in a shop; you're liable for any loss in value from handling beyond that (worn, washed, soiled or damaged).
  • Lost in transit? That's on us — we'll resend or fully refund.
  • Faulty or wrong item? You're entitled to a repair, replacement or refund under the legal guarantee, at no cost to you.

Spicy Wear · 159 NW 70th St, Apt 511, Boca Raton, FL 33487, USA · customerservice@spicywear.com