Returns & Exchanges

Made to fit. Easy to swap.

Comfort starts with the right fit, and we're here to help you find it. Everything you need is right here.

  • 30 days to send it back
  • Real people reply within 1 business day
  • Ships fast, guaranteed
For your first U.S. order

Our Fit Promise

Your first order should feel just right. If you'd love a different size or style, tried on or still sealed, just choose what works best for you:

A new size or style

We ship your new pair free, plus a $10 gift in your account for your next order.

Store credit

The full amount you paid for the items, plus an extra $10 on us.

Sending it back is simple: pop it in any envelope and mail it with USPS, usually just a few dollars. Print a label at home, or show a QR code at the Post Office. We take it from there.

  • Please send items back like new: tried on only, unwashed, and free of stains, pet hair, deodorant or makeup. We check every return when it arrives.
  • Take your time: you have 30 days from delivery to send it back.
  • As soon as it arrives, your new pair ships or your credit is added.
  • Packs are credited per pair, and free gifts can be swapped for a new size.
  • Our welcome gift to you: one Fit Promise and one free exchange per customer and household.
Start my exchange

How it works

  1. Tell us

    Share your order number and the size or style you'd love.

  2. Send it back

    We'll email you the address within 1 business day. Any envelope works; add tracking so we can watch for it.

  3. Enjoy your new fit

    The moment it arrives, your new pair is on its way or your credit is ready to use.

What do you need?

First U.S. order: covered by Our Fit Promise above.

Later U.S. orders: still sealed? Exchange it or get full store credit. Tried it on? We'll still give you 50% back in store credit.

Cotton Cutout Bralette: our one unsealed style, so you can try it on at home. Send it back unworn and unwashed to exchange it or get store credit.

How it works

  1. Tell us. Share your order number and the size or style you'd love.
  2. Send it back. We'll email you the address within 1 business day. Any envelope works; add tracking so we can watch for it.
  3. Enjoy your new fit. The moment it arrives, your new pair is on its way or your credit is ready to use.

Sending it back is easy

Any envelope or mailer works. Get your USPS label one of three ways:

  • Print at home: Make a free account at usps.com and use Click-N-Ship (USPS Ground Advantage).
  • No printer? Use a QR code: In Click-N-Ship, choose "Print later at Post Office." Show the QR code at the counter and they print your label.
  • Skip the trip: Schedule a free USPS pickup right from your door when you buy your label.

Start an exchange

First U.S. order: the full amount you paid for the items, plus an extra $10 on us.

Later U.S. orders: still sealed? Full store credit. Tried it on? We'll still give you 50% back in store credit.

Your credit is added the moment your return arrives. It lives in your Spicy Wear account, never expires, and is ready at checkout when you sign in.

Start a return

If something went wrong on our end, we fix it for free.

Damaged, faulty, or the wrong item: Email us a photo within 30 days of delivery. We'll send the right item for free, and you keep the original. Defects from normal wear within 90 days are covered too.

Lost in transit: Tracking stopped moving for 7 days? We'll send a free replacement and handle the carrier.

Marked delivered, but missing?

First, check with neighbors and around your door and mailbox. Packages often show up a day or two later.

Have Shipping Protection? Email us within 30 days of delivery. After 72 hours, we'll send a free replacement, or a refund if it's sold out. It also covers stolen or damaged packages.

All other orders: email us, and we'll open a carrier search and help where we can.

What is Shipping Protection? An optional add-on in your cart, from $1. It covers packages sent to the address entered at checkout that go missing after delivery, are stolen, or arrive damaged. Exchanges keep the same protection as the original order. We review repeat claims to keep protection affordable for everyone.

My package was sent back to you

We'll email you right away. If the carrier made a mistake, or you have Shipping Protection and the address was entered correctly, we reship it for free.

For any other package that comes back, including refused deliveries, you choose: a reship for $7 (U.S.) or the actual postage (international), store credit now, or a refund once it's back. Credit or refund equals what you paid for the items. Any duties or fees on a refused package are the recipient's.

It was delivered to the address I entered, but that address was wrong

Packages count as delivered once they reach the address entered at checkout. Please double-check your address and unit number before you order.

I need to change or cancel my order

Email us as soon as you can. Every order ships the same day or within 2 business days, so the sooner you write, the better our chance to catch it. If it's still with us, we'll update it, or cancel it and refund your original payment method. Once it's on its way, it travels straight to you, and you can exchange it or get store credit the usual way when it arrives.

Email customer service

For every U.S. order after your first

Every pair arrives sealed and brand new, so it's fresh for everyone. Here's how we take care of you:

Still sealed?

Exchange it, or get full store credit. Packs are credited per pair.

Sealed means the packaging is unopened and the item is untried.

Tried it on?

We'll still give you 50% of what you paid back in store credit.

Cotton Cutout Bralette try-on friendly

Our one unsealed style, so you can try it on at home. Send it back unworn and unwashed to exchange it or get store credit.

Sending it back works just like your first order: any envelope, mailed with tracking within 30 days of delivery. We take care of the rest the moment it arrives.

For orders shipped outside the U.S.:

Still sealed? any order

Mail it back for full store credit.

First order need a different size? once per customer

Keep it, and get 50% of what you paid in store credit.

Cotton Cutout Bralette

Unworn, unwashed and clean? Mail it back for store credit.

Sending it back works the same way: mail it with tracking within 30 days of delivery. Any duties or taxes are handled by your local post. After your first order, returns are for sealed items.

This is in addition to our policy above, and you can choose it instead of store credit.

  • 14 days to decide. You can cancel your order for any reason within 14 days of the day you receive it (or the last item, if your order arrives in parts). Tell us with any clear statement: use Withdraw from contract here, email customerservice@spicywear.com, or use the model form below.
  • Send the items back within 14 days of telling us. Return postage is paid by you.
  • Your refund covers everything you paid, including standard delivery (if you chose a faster option, we refund up to the standard delivery cost). It goes to your original payment method within 14 days of your cancellation notice. We may wait until we've received the items or you've shown proof of sending them.
  • Hygiene seal. Underwear bottoms arrive in hygiene-sealed packaging. For health and hygiene reasons, the right to cancel applies to them while the hygiene seal is intact and ends once the seal is opened. Bras, bralettes and all other items can be tried on and cancelled.
  • Try items on as you would in a shop. We may deduct for any loss in value caused by handling beyond what's needed to check the item's nature, characteristics and fit.
  • Faulty items. If an item has a defect, you're also covered by your legal rights (in the EU, the legal guarantee for defects, at least 2 years; in the UK, the Consumer Rights Act 2015). Our 30- and 90-day promises for damaged and faulty items are in addition to these rights. If a package is lost or goes missing before it reaches you, we'll resend it or refund you.

Trader: Spicy Wear, 159 NW 70th St, Apt 511, Boca Raton, FL 33487, United States · customerservice@spicywear.com · (561) 318-0595. Returns go to our warehouse; we'll email you the return address when you let us know you're cancelling.

To: Spicy Wear, 159 NW 70th St, Apt 511, Boca Raton, FL 33487, United States, customerservice@spicywear.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

(*) Delete as appropriate.

For fit or change of mind, we offer exchanges and store credit. You get a refund when:

  • you cancel before your order ships,
  • a package comes back to us and you choose a refund,
  • an item covered by Shipping Protection is sold out, or
  • the law gives you a right to cancel, like in the EU, EEA and UK.

Mail it back within 30 days of delivery. Holiday orders (November 15 to December 24) have until January 15, or 30 days from delivery if that's later.

The recipient can exchange for a new size or style. Store credit goes to the buyer, or we can send the recipient a gift card instead.

Yes! If it costs more, we'll send you a payment link for the difference. If it costs less, the rest goes to your store credit.

Yes, same rules, unless the product says "Final Sale."

Your price is set when you order. New sales apply to orders placed during the sale.

It's saved in your Spicy Wear account, stays there until you use it, and works on anything. At checkout, sign in with your email and choose "Apply store credit." Returns from orders paid with store credit go back to store credit.

Check the size guide on each product page, or email us your hip and waist measurements and we'll recommend a size.

Orders from TikTok Shop follow TikTok Shop's return policy.

Most orders ship within 1–2 business days, and every order ships within 2 business days, guaranteed. If we’re ever late, part or all of your order is free, refunded automatically. See the full Fast Shipping Guarantee in our Shipping Policy.

Still have a question?

Our team reads every message and replies within 1 business day. Something different going on? Tell us, and we'll find a way to help.

Email customer service

Start an exchange or return

Tell us a little about your order and we'll reply within 1 business day with your next step and the return address.

Please wait for our email with the return address before you ship.